Reweave – End User License Agreement (EULA)

Last updated: April 29, 2026

1. Acceptance of this Agreement

This End User License Agreement ("EULA" or "Agreement") is a binding contract between you ("you" or "User") and Reweave LLC ("Reweave," "we," "us," or "our") governing your access to and use of the Reweave – Threads of Healing mobile application and any related services (collectively, the "App").

By downloading, installing, accessing, or using the App, you agree to be bound by this Agreement and by our Privacy Policy at https://privacy.reweaveapp.com. If you do not agree, do not download, install, or use the App.

2. What Reweave Is — and What It Is Not

Reweave is a private, self-guided emotional-wellness journaling application. It includes an AI-assisted reflection companion ("Companion"), a personal memory visualization called the Tapestry, a sanctuary with breathing exercises, and a subscription tier that unlocks additional features.

Reweave is not, and is not intended to be:

a medical device, medical treatment, diagnosis, or cure;
psychotherapy, counseling, psychiatry, or any other licensed mental-health service;
a crisis service, suicide-prevention service, or emergency-response service;
a substitute for professional advice from a qualified clinician.

The Companion is an artificial-intelligence feature. It is not a licensed therapist, counselor, doctor, or other regulated professional. Its responses are generated by software, may contain inaccuracies, and must not be relied on for clinical, medical, legal, financial, or safety decisions.

If you are in crisis, in danger, or experiencing thoughts of self-harm or suicide, stop using the App and contact emergency services immediately. In the United States, dial or text 988 (Suicide & Crisis Lifeline). Outside the United States, contact your local emergency number or a recognized crisis line.

3. Eligibility

You must be at least 17 years old to use the App. By using the App you represent that you are 17 or older and that you have the legal capacity to enter into this Agreement.

4. License Grant

Subject to your compliance with this Agreement, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download and use the App on any Apple-branded device that you own or control, solely for your personal, non-commercial use, and as further restricted by Apple's standard end-user license rules (the "Usage Rules") set out in the Apple Media Services Terms and Conditions (https://www.apple.com/legal/internet-services/itunes/).

5. Restrictions

You agree not to:

copy, modify, translate, reverse-engineer, decompile, or disassemble the App, except to the extent applicable law prohibits this restriction;
rent, lease, lend, sell, sublicense, distribute, or otherwise transfer the App or any rights in it;
remove or alter any copyright, trademark, or other proprietary notices;
use the App to violate any law, infringe any right, or interfere with anyone else's use of the App or the underlying services;
attempt to extract the source code, AI prompts, or model weights underlying the App;
use the App to develop a competing product;
submit content to the Companion that is unlawful, hateful, harassing, sexually explicit involving minors, or that you do not have the right to share.

6. Subscriptions, Billing, and Cancellation

The App offers an auto-renewable subscription ("Reweave Premium") that unlocks additional features.

Length and price. Subscription length and price are shown on the in-app purchase screen prior to confirmation and may vary by territory.
Auto-renewal. Your subscription renews automatically at the end of each subscription period at the then-current price unless you cancel at least 24 hours before the end of the current period.
Billing. Payment is charged to your Apple ID account at confirmation of purchase and at each renewal.
Cancellation. You can manage and cancel your subscription at any time in your Apple ID account settings (Settings → [your name] → Subscriptions). Cancellation takes effect at the end of the current paid period; you continue to have access until then.
Refunds. All sales are final and made through Apple. Refund requests are handled by Apple in accordance with Apple's refund policy (https://support.apple.com/HT204084). We cannot issue refunds directly.

7. User Content and AI Inputs

"User Content" means anything you write, record, save, or otherwise submit through the App, including journal entries, reflections, sanctuary notes, and prompts you give to the Companion.

Ownership. You retain ownership of your User Content.
Limited license to operate the App. You grant us a limited, worldwide, royalty-free license to host, store, transmit, process, and display your User Content solely to operate, secure, and improve the App and to provide the AI Companion's responses to you.
AI processing. Reflections you submit to the Companion pass through our API to OpenAI for processing. The submitted content is not stored in our application database, and OpenAI processes it on a transient basis under contractual data-protection terms.
What we do not do. We do not sell your User Content. We do not use your private journal entries to train public models that other users could query.
Your responsibility. You are responsible for the User Content you submit. Do not submit information you do not want to share with our AI providers, and do not submit content that infringes anyone else's rights.

8. Privacy

Our collection and use of personal information is described in our Privacy Policy at https://privacy.reweaveapp.com, which is incorporated into this Agreement by reference.

Crash diagnostics. When the App crashes, a small anonymous error report is sent to our crash-reporting provider (Sentry) so that we can identify and fix the bug. These reports include the type of error, the stack trace inside our own code, the App version, the device model and operating system version, and a randomly generated install identifier. They are filtered before transmission to remove your name, email, IP address, journal entries, voice recordings, photos, and any other content you have written or saved inside the App. Crash reports are accessible only to the Reweave development team and are retained for the period stated in the Privacy Policy.

9. Intellectual Property

The App, including its software, design, text, graphics, sounds, and the underlying Companion prompts and configurations, is owned by us or our licensors and is protected by copyright, trademark, and other laws. Except for the limited license in Section 4, this Agreement does not grant you any rights in our intellectual property.

10. Updates and Changes

We may release updates, bug fixes, or new versions of the App at any time. Some updates may be required for continued use. We may also add, modify, or remove features, including subscription features, at any time. We may modify this Agreement by posting an updated version in the App and at https://terms.reweaveapp.com. Material changes will be brought to your attention through the App. Your continued use after the effective date of an update constitutes acceptance of the updated Agreement.

11. Termination

You may stop using the App and uninstall it at any time. We may suspend or terminate your access if you violate this Agreement, if continued provision becomes impractical, or if required by law. Sections that by their nature should survive termination (including Sections 5, 7, 9, 12, 13, 14, 15, 16, and 18) survive.

12. Disclaimers

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY CONTENT GENERATED BY THE COMPANION WILL BE ACCURATE, RELIABLE, COMPLETE, SAFE, OR SUITABLE FOR YOUR CIRCUMSTANCES.

THE APP IS NOT INTENDED FOR EMERGENCY USE. DO NOT RELY ON IT IN A CRISIS.

Some jurisdictions do not allow exclusion of certain warranties; in those jurisdictions the exclusions in this section apply only to the extent permitted by law.

13. Limitation of Liability

Entity-only claims. To the fullest extent permitted by law, any claim arising out of or relating to this Agreement or the App may be brought only against Reweave LLC and not against any individual member, manager, officer, employee, or contractor of Reweave LLC or any of Reweave LLC's affiliates (collectively, the "Protected Persons"). The Protected Persons are intended third-party beneficiaries of this Section and may enforce it. No Protected Person has individual liability for any such claim.

TO THE FULLEST EXTENT PERMITTED BY LAW, REWEAVE LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING DAMAGES FOR LOST PROFITS, LOST DATA, EMOTIONAL DISTRESS, OR PHYSICAL OR MENTAL HARM, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE APP, EVEN IF REWEAVE LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

REWEAVE LLC'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE APP WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE APP IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) USD $50.

The foregoing limitations apply to the fullest extent permitted by law and do not limit any mandatory or non-waivable rights you have under applicable law. We do not guarantee that every limitation or exclusion in this Section will be enforceable in every jurisdiction; each applies only to the fullest extent permitted by law.

14. Indemnification

You agree to defend, indemnify, and hold harmless Reweave LLC, its affiliates, and its personnel from and against any claims, damages, liabilities, and reasonable attorneys' fees arising out of (a) your use of the App in violation of this Agreement, (b) your User Content, or (c) your violation of any law or third-party right.

15. Governing Law and Dispute Resolution

This Agreement is governed by the laws of the State of Michigan, United States, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. You and we agree to bring any claim exclusively in the state or federal courts located in the State of Michigan, United States, and you consent to personal jurisdiction there. Nothing in this section limits any non-waivable consumer-protection rights you have under the laws of your country of residence.

16. Apple-Required Terms

The following terms apply because the App is licensed through the Apple App Store and supplement the rest of this Agreement. In the event of any conflict between this Section 16 and the rest of this Agreement, this Section 16 controls with respect to your use of the App on Apple devices.

Acknowledgment. This Agreement is between you and us only, and not with Apple Inc. or its subsidiaries ("Apple"). Apple is not responsible for the App or its content.
Scope of license. The license granted to you is limited to a non-transferable license to use the App on any Apple-branded device that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the App may be accessed and used by other accounts associated with you via Family Sharing or volume purchasing.
Maintenance and support. We are solely responsible for providing any maintenance and support for the App as required by this Agreement or applicable law. Apple has no obligation whatsoever to provide maintenance or support.
Warranty. We are solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App. Any other claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to any warranty are our sole responsibility.
Product claims. We — not Apple — are responsible for addressing any claims by you or any third party relating to the App or your possession or use of the App, including: (a) product-liability claims; (b) claims that the App fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer-protection, privacy, or similar legislation, including in connection with the App's use of HealthKit and HomeKit (if applicable).
Intellectual-property infringement. In the event of any third-party claim that the App or your possession and use of the App infringes that third party's intellectual-property rights, we — not Apple — will be solely responsible for the investigation, defense, settlement, and discharge of any such claim.
Legal compliance. You represent and warrant that (a) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a "terrorist supporting" country, and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.
Developer name and contact. Questions, complaints, or claims about the App should be directed to Reweave LLC at healingsupport@reweaveapp.com.
Third-party terms. You must comply with applicable third-party terms of agreement when using the App (for example, your wireless carrier's terms).
Third-party beneficiary. You acknowledge and agree that Apple and Apple's subsidiaries are third-party beneficiaries of this Agreement, and that, upon your acceptance of this Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary.

17. Export Controls

You may not use or export the App except as authorized by U.S. law and the laws of the jurisdiction in which the App was obtained.

18. Miscellaneous

This Agreement is the entire agreement between you and us regarding the App and supersedes all prior agreements. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a right is not a waiver. You may not assign this Agreement; we may assign it to a successor in connection with a merger, acquisition, or sale of assets. Headings are for convenience only.

19. Contact

Questions about this Agreement: healingsupport@reweaveapp.com.